Junior IT Helpdesk Technician (Remote) – No Experience Required | Lusail, Qatar

A work-from-home it support opportunity for people living in Qatar (candidates near Lusail preferred). This role is open to candidates with no previous work experience — full training is provided from day one. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Write short how-to guides for recurring issues
• Keep users informed about progress on their request
• Maintain asset and licence records
• Monitor ticket queues so nothing breaches response targets
• Troubleshoot common software, printing and connectivity problems
• Support new-joiner account creation and device setup

• Solid understanding of Windows and common office software
• Interest in a technical support career
• Clear written English
• Patience explaining technical steps in plain language
• Reliable internet and a capable computer

• Arabic language support
• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice

• Mentorship from an experienced team lead
• Certificate of completion for internship graduates
• Weekly one-to-one coaching sessions
• Performance bonus linked to clear targets
• Flexible start times within the Gulf working day
• Referral bonus scheme

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Qatar to apply. The indicative range for this role is 2,000–4,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.