Junior IT Helpdesk Technician (Remote) – No Experience Required | Worldwide Remote

This remote it support vacancy is open to candidates in worldwide, with priority given to Gulf-based applicants. This role is open to candidates with no previous work experience — full training is provided from day one. You will be given written processes, short training sessions and a direct point of contact for questions.

• Guide users through password resets, access issues and basic setup
• Maintain asset and licence records
• Escalate complex incidents to second-line engineers with full context
• Respond to first-line IT tickets and log every step taken
• Keep users informed about progress on their request
• Test fixes before closing a ticket

• Patience explaining technical steps in plain language
• Interest in a technical support career
• Clear written English
• Reliable internet and a capable computer

• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study
• Arabic language support

• Career progression into a mid-level role
• Performance bonus linked to clear targets
• Access to online learning subscriptions
• Wellness day each quarter
• Flexible start times within the Gulf working day
• Paid annual leave and public holidays

Strong performers are supported to take on more complex work within the first six months.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 200–550 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.