Junior Systems Support Associate – 0–1 Years | Abha, Saudi Arabia

We are hiring for a remote it support position based in Saudi Arabia (candidates near Abha preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Support new-joiner account creation and device setup
• Escalate complex incidents to second-line engineers with full context
• Test fixes before closing a ticket
• Troubleshoot common software, printing and connectivity problems
• Write short how-to guides for recurring issues
• Monitor ticket queues so nothing breaches response targets

• Interest in a technical support career
• Clear written English
• Patience explaining technical steps in plain language
• Reliable internet and a capable computer
• Solid understanding of Windows and common office software

• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study
• Basic networking knowledge

• Paid annual leave and public holidays
• Clear performance reviews every quarter
• Flexible start times within the Gulf working day
• Wellness day each quarter

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 3,600–8,100 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.