Junior Systems Support Associate – 0–1 Years | Abu Dhabi, United Arab Emirates

This remote it support vacancy is open to candidates in United Arab Emirates (candidates near Abu Dhabi preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Escalate complex incidents to second-line engineers with full context
• Monitor ticket queues so nothing breaches response targets
• Troubleshoot common software, printing and connectivity problems
• Write short how-to guides for recurring issues
• Test fixes before closing a ticket
• Respond to first-line IT tickets and log every step taken

• Solid understanding of Windows and common office software
• Reliable internet and a capable computer
• Interest in a technical support career
• Clear written English
• Patience explaining technical steps in plain language

• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study

• Fully remote work with no commute
• Flexible start times within the Gulf working day
• Performance bonus linked to clear targets
• Clear performance reviews every quarter
• Career progression into a mid-level role
• Certificate of completion for internship graduates

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 2,150–5,100 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.