Junior Systems Support Associate – 0–1 Years | Ahmadi, Kuwait

A work-from-home it support opportunity for people living in Kuwait (candidates near Ahmadi preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Maintain asset and licence records
• Guide users through password resets, access issues and basic setup
• Troubleshoot common software, printing and connectivity problems
• Respond to first-line IT tickets and log every step taken
• Keep users informed about progress on their request
• Write short how-to guides for recurring issues
• Support new-joiner account creation and device setup

• Patience explaining technical steps in plain language
• Reliable internet and a capable computer
• Solid understanding of Windows and common office software
• Interest in a technical support career
• Clear written English

• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study
• Arabic language support
• Basic networking knowledge

• Monthly internet and home-office allowance
• Paid onboarding and structured training
• Clear performance reviews every quarter
• Referral bonus scheme
• Paid annual leave and public holidays
• Access to online learning subscriptions

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Kuwait to apply. The indicative range for this role is 250–650 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.