Junior Systems Support Associate – 0–1 Years | GCC Remote

We are hiring for a remote it support position based in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Guide users through password resets, access issues and basic setup
• Respond to first-line IT tickets and log every step taken
• Write short how-to guides for recurring issues
• Monitor ticket queues so nothing breaches response targets
• Test fixes before closing a ticket

• Solid understanding of Windows and common office software
• Patience explaining technical steps in plain language
• Reliable internet and a capable computer
• Interest in a technical support career
• Clear written English

• Basic networking knowledge
• Experience with a ticketing tool such as Jira or Freshservice
• Arabic language support
• CompTIA A+, ITIL Foundation or similar study

• Referral bonus scheme
• Weekly one-to-one coaching sessions
• Certificate of completion for internship graduates
• Paid onboarding and structured training

Regular feedback helps you build a portfolio of measurable results.

Applications are welcome from residents of any GCC country. The indicative range for this role is 300–700 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.