Junior Systems Support Associate – 0–1 Years | Oman

This remote it support vacancy is open to candidates in Oman. Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. You will be given written processes, short training sessions and a direct point of contact for questions.

• Respond to first-line IT tickets and log every step taken
• Keep users informed about progress on their request
• Test fixes before closing a ticket
• Write short how-to guides for recurring issues
• Maintain asset and licence records
• Monitor ticket queues so nothing breaches response targets
• Escalate complex incidents to second-line engineers with full context

• Clear written English
• Reliable internet and a capable computer
• Solid understanding of Windows and common office software
• Interest in a technical support career

• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study

• Monthly internet and home-office allowance
• Wellness day each quarter
• Performance bonus linked to clear targets
• Equipment stipend for laptop or headset

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Oman to apply. The indicative range for this role is 300–700 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.