Junior Systems Support Associate – 0–1 Years | Worldwide Remote

We are hiring for a remote it support position based in worldwide, with priority given to Gulf-based applicants. Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Respond to first-line IT tickets and log every step taken
• Guide users through password resets, access issues and basic setup
• Keep users informed about progress on their request
• Test fixes before closing a ticket
• Monitor ticket queues so nothing breaches response targets
• Write short how-to guides for recurring issues

• Clear written English
• Solid understanding of Windows and common office software
• Reliable internet and a capable computer
• Interest in a technical support career
• Patience explaining technical steps in plain language

• Basic networking knowledge
• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study

• Flexible start times within the Gulf working day
• Paid annual leave and public holidays
• Weekly one-to-one coaching sessions
• Mentorship from an experienced team lead
• Fully remote work with no commute

Regular feedback helps you build a portfolio of measurable results.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 300–700 BHD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.