Junior Systems Support Associate – 1–2 Years | Al Wakrah, Qatar

A work-from-home it support opportunity for people living in Qatar (candidates near Al Wakrah preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Support new-joiner account creation and device setup
• Escalate complex incidents to second-line engineers with full context
• Respond to first-line IT tickets and log every step taken
• Keep users informed about progress on their request
• Troubleshoot common software, printing and connectivity problems
• Maintain asset and licence records
• Guide users through password resets, access issues and basic setup

• Reliable internet and a capable computer
• Clear written English
• Interest in a technical support career
• Solid understanding of Windows and common office software
• Patience explaining technical steps in plain language

• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study

• Equipment stipend for laptop or headset
• Wellness day each quarter
• Paid annual leave and public holidays
• Friendly, multicultural remote team

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Qatar to apply. The indicative range for this role is 4,700–10,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.