Junior Systems Support Associate – 1–2 Years | Farwaniya, Kuwait

This is a fully remote it support role you can do from home in Kuwait (candidates near Farwaniya preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Guide users through password resets, access issues and basic setup
• Monitor ticket queues so nothing breaches response targets
• Respond to first-line IT tickets and log every step taken
• Troubleshoot common software, printing and connectivity problems
• Support new-joiner account creation and device setup
• Escalate complex incidents to second-line engineers with full context
• Test fixes before closing a ticket

• Patience explaining technical steps in plain language
• Reliable internet and a capable computer
• Clear written English
• Solid understanding of Windows and common office software

• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study
• Basic networking knowledge
• Arabic language support

• Equipment stipend for laptop or headset
• Mentorship from an experienced team lead
• Friendly, multicultural remote team
• Referral bonus scheme
• Paid onboarding and structured training

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Kuwait to apply. The indicative range for this role is 300–750 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.