Junior Systems Support Associate – 1–2 Years | GCC Remote

A work-from-home it support opportunity for people living in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Test fixes before closing a ticket
• Maintain asset and licence records
• Support new-joiner account creation and device setup
• Guide users through password resets, access issues and basic setup
• Monitor ticket queues so nothing breaches response targets
• Keep users informed about progress on their request

• Clear written English
• Patience explaining technical steps in plain language
• Reliable internet and a capable computer
• Solid understanding of Windows and common office software
• Interest in a technical support career

• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice

• Performance bonus linked to clear targets
• Friendly, multicultural remote team
• Weekly one-to-one coaching sessions
• Monthly internet and home-office allowance
• Referral bonus scheme
• Clear performance reviews every quarter

You will finish this role with practical, transferable experience and references you can use.

Applications are welcome from residents of any GCC country. The indicative range for this role is 4,200–9,950 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.