Junior Systems Support Associate – 1–2 Years | Jeddah, Saudi Arabia

This remote it support vacancy is open to candidates in Saudi Arabia (candidates near Jeddah preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Maintain asset and licence records
• Troubleshoot common software, printing and connectivity problems
• Escalate complex incidents to second-line engineers with full context
• Support new-joiner account creation and device setup
• Write short how-to guides for recurring issues

• Clear written English
• Reliable internet and a capable computer
• Patience explaining technical steps in plain language
• Interest in a technical support career
• Solid understanding of Windows and common office software

• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study
• Basic networking knowledge

• Mentorship from an experienced team lead
• Career progression into a mid-level role
• Weekly one-to-one coaching sessions
• Wellness day each quarter
• Paid onboarding and structured training

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 4,200–9,450 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.