Junior Systems Support Associate – 1–2 Years | Ras Al Khaimah, United Arab Emirates

A work-from-home it support opportunity for people living in United Arab Emirates (candidates near Ras Al Khaimah preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. You will be given written processes, short training sessions and a direct point of contact for questions.

• Keep users informed about progress on their request
• Troubleshoot common software, printing and connectivity problems
• Test fixes before closing a ticket
• Monitor ticket queues so nothing breaches response targets
• Guide users through password resets, access issues and basic setup

• Solid understanding of Windows and common office software
• Reliable internet and a capable computer
• Clear written English
• Patience explaining technical steps in plain language
• Interest in a technical support career

• Experience with a ticketing tool such as Jira or Freshservice
• Arabic language support
• CompTIA A+, ITIL Foundation or similar study
• Basic networking knowledge

• Wellness day each quarter
• Certificate of completion for internship graduates
• Clear performance reviews every quarter
• Mentorship from an experienced team lead
• Referral bonus scheme
• Paid annual leave and public holidays

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 4,200–9,950 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.