Junior Systems Support Associate – Fresh Graduates | Abha, Saudi Arabia

This remote it support vacancy is open to candidates in Saudi Arabia (candidates near Abha preferred). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Respond to first-line IT tickets and log every step taken
• Monitor ticket queues so nothing breaches response targets
• Write short how-to guides for recurring issues
• Escalate complex incidents to second-line engineers with full context
• Keep users informed about progress on their request
• Troubleshoot common software, printing and connectivity problems
• Maintain asset and licence records

• Interest in a technical support career
• Solid understanding of Windows and common office software
• Clear written English
• Reliable internet and a capable computer

• CompTIA A+, ITIL Foundation or similar study
• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge

• Paid onboarding and structured training
• Monthly internet and home-office allowance
• Fully remote work with no commute
• Clear performance reviews every quarter
• Career progression into a mid-level role

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 3,400–7,650 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.