Junior Systems Support Associate – Fresh Graduates | GCC Remote

A work-from-home it support opportunity for people living in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Guide users through password resets, access issues and basic setup
• Keep users informed about progress on their request
• Maintain asset and licence records
• Respond to first-line IT tickets and log every step taken
• Escalate complex incidents to second-line engineers with full context
• Test fixes before closing a ticket
• Monitor ticket queues so nothing breaches response targets

• Reliable internet and a capable computer
• Interest in a technical support career
• Patience explaining technical steps in plain language
• Clear written English
• Solid understanding of Windows and common office software

• CompTIA A+, ITIL Foundation or similar study
• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice

• Friendly, multicultural remote team
• Weekly one-to-one coaching sessions
• Performance bonus linked to clear targets
• Wellness day each quarter
• Access to online learning subscriptions

Regular feedback helps you build a portfolio of measurable results.

Applications are welcome from residents of any GCC country. The indicative range for this role is 250–650 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.