Junior Systems Support Associate – Fresh Graduates | Hawalli, Kuwait

This remote it support vacancy is open to candidates in Kuwait (candidates near Hawalli preferred). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. You will be given written processes, short training sessions and a direct point of contact for questions.

• Troubleshoot common software, printing and connectivity problems
• Maintain asset and licence records
• Monitor ticket queues so nothing breaches response targets
• Test fixes before closing a ticket
• Keep users informed about progress on their request
• Guide users through password resets, access issues and basic setup
• Respond to first-line IT tickets and log every step taken

• Clear written English
• Reliable internet and a capable computer
• Solid understanding of Windows and common office software
• Interest in a technical support career
• Patience explaining technical steps in plain language

• Arabic language support
• Basic networking knowledge
• Experience with a ticketing tool such as Jira or Freshservice

• Weekly one-to-one coaching sessions
• Referral bonus scheme
• Performance bonus linked to clear targets
• Friendly, multicultural remote team
• Mentorship from an experienced team lead
• Paid annual leave and public holidays

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Kuwait to apply. The indicative range for this role is 250–600 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.