Junior Systems Support Associate – Internship | Al Rayyan, Qatar

This is a fully remote it support role you can do from home in Qatar (candidates near Al Rayyan preferred). This is a structured internship designed to give students and recent graduates supervised, hands-on experience. You will be given written processes, short training sessions and a direct point of contact for questions.

• Support new-joiner account creation and device setup
• Keep users informed about progress on their request
• Test fixes before closing a ticket
• Maintain asset and licence records
• Monitor ticket queues so nothing breaches response targets
• Guide users through password resets, access issues and basic setup
• Respond to first-line IT tickets and log every step taken

• Interest in a technical support career
• Clear written English
• Patience explaining technical steps in plain language
• Solid understanding of Windows and common office software
• Reliable internet and a capable computer
• Currently studying or graduated within the last two years

• Basic networking knowledge
• Arabic language support
• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice

• Performance bonus linked to clear targets
• Career progression into a mid-level role
• Weekly one-to-one coaching sessions
• Fully remote work with no commute

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Qatar to apply. The indicative range for this role is 1,450–3,300 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.