Junior Systems Support Associate – Internship | Dubai, United Arab Emirates

Posted 3 days agoOpenings: 4

InternshipRemote – Saudi ArabiaRemote – Saudi ArabiaPart timeIT Support

1,300–3,100 SAR per month

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Applications open to candidates who match the experience level above.

Job summary

About the role

This is a fully remote it support role you can do from home in United Arab Emirates (candidates near Dubai preferred). This is a structured internship designed to give students and recent graduates supervised, hands-on experience. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

Responsibilities

Guide users through password resets, access issues and basic setup
Troubleshoot common software, printing and connectivity problems
Write short how-to guides for recurring issues
Escalate complex incidents to second-line engineers with full context
Keep users informed about progress on their request
Respond to first-line IT tickets and log every step taken

Requirements

Solid understanding of Windows and common office software
Clear written English
Patience explaining technical steps in plain language
Interest in a technical support career
Reliable internet and a capable computer
Currently studying or graduated within the last two years

Preferred skills

CompTIA A+, ITIL Foundation or similar study
Basic networking knowledge
Experience with a ticketing tool such as Jira or Freshservice
Arabic language support

What we offer

Clear performance reviews every quarter
Weekly one-to-one coaching sessions
Friendly, multicultural remote team
Certificate of completion for internship graduates
Paid onboarding and structured training
Mentorship from an experienced team lead

Strong performers are supported to take on more complex work within the first six months.

Eligibility

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 1,300–3,100 AED per month, confirmed at offer stage based on experience.

How to apply

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.