Junior Systems Support Associate – Internship | Hawalli, Kuwait

We are hiring for a remote it support position based in Kuwait (candidates near Hawalli preferred). This is a structured internship designed to give students and recent graduates supervised, hands-on experience. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Respond to first-line IT tickets and log every step taken
• Keep users informed about progress on their request
• Support new-joiner account creation and device setup
• Guide users through password resets, access issues and basic setup
• Test fixes before closing a ticket
• Write short how-to guides for recurring issues

• Solid understanding of Windows and common office software
• Patience explaining technical steps in plain language
• Clear written English
• Interest in a technical support career
• Currently studying or graduated within the last two years

• CompTIA A+, ITIL Foundation or similar study
• Basic networking knowledge
• Experience with a ticketing tool such as Jira or Freshservice
• Arabic language support

• Mentorship from an experienced team lead
• Friendly, multicultural remote team
• Paid onboarding and structured training
• Clear performance reviews every quarter

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Kuwait to apply. The indicative range for this role is 120–200 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.