Junior Systems Support Associate – Internship | Jeddah, Saudi Arabia

We are hiring for a remote it support position based in Saudi Arabia (candidates near Jeddah preferred). This is a structured internship designed to give students and recent graduates supervised, hands-on experience. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Troubleshoot common software, printing and connectivity problems
• Maintain asset and licence records
• Write short how-to guides for recurring issues
• Keep users informed about progress on their request
• Guide users through password resets, access issues and basic setup
• Respond to first-line IT tickets and log every step taken
• Support new-joiner account creation and device setup

• Patience explaining technical steps in plain language
• Clear written English
• Solid understanding of Windows and common office software
• Interest in a technical support career
• Reliable internet and a capable computer
• Currently studying or graduated within the last two years

• Experience with a ticketing tool such as Jira or Freshservice
• Arabic language support
• CompTIA A+, ITIL Foundation or similar study
• Basic networking knowledge

• Referral bonus scheme
• Equipment stipend for laptop or headset
• Monthly internet and home-office allowance
• Weekly one-to-one coaching sessions
• Paid annual leave and public holidays
• Clear performance reviews every quarter

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 1,300–2,950 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.