Junior Systems Support Associate – Junior Level | GCC Remote

This is a fully remote it support role you can do from home in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Escalate complex incidents to second-line engineers with full context
• Respond to first-line IT tickets and log every step taken
• Keep users informed about progress on their request
• Monitor ticket queues so nothing breaches response targets
• Support new-joiner account creation and device setup
• Maintain asset and licence records

• Reliable internet and a capable computer
• Solid understanding of Windows and common office software
• Patience explaining technical steps in plain language
• Interest in a technical support career
• Clear written English

• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge
• Arabic language support

• Fully remote work with no commute
• Wellness day each quarter
• Paid annual leave and public holidays
• Monthly internet and home-office allowance
• Access to online learning subscriptions

You will finish this role with practical, transferable experience and references you can use.

Applications are welcome from residents of any GCC country. The indicative range for this role is 300–850 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.