Junior Systems Support Associate – Junior Level | Hawalli, Kuwait

We are hiring for a remote it support position based in Kuwait (candidates near Hawalli preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. You will be given written processes, short training sessions and a direct point of contact for questions.

• Escalate complex incidents to second-line engineers with full context
• Keep users informed about progress on their request
• Monitor ticket queues so nothing breaches response targets
• Write short how-to guides for recurring issues
• Troubleshoot common software, printing and connectivity problems
• Test fixes before closing a ticket

• Clear written English
• Patience explaining technical steps in plain language
• Reliable internet and a capable computer
• Interest in a technical support career

• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice

• Mentorship from an experienced team lead
• Weekly one-to-one coaching sessions
• Clear performance reviews every quarter
• Fully remote work with no commute
• Flexible start times within the Gulf working day

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Kuwait to apply. The indicative range for this role is 150–500 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.