Junior Systems Support Associate – Junior Level | Oman

A work-from-home it support opportunity for people living in Oman. A junior-level position for someone who has covered the basics and now wants to build depth and ownership. You will be given written processes, short training sessions and a direct point of contact for questions.

• Test fixes before closing a ticket
• Write short how-to guides for recurring issues
• Support new-joiner account creation and device setup
• Respond to first-line IT tickets and log every step taken
• Monitor ticket queues so nothing breaches response targets
• Guide users through password resets, access issues and basic setup

• Reliable internet and a capable computer
• Solid understanding of Windows and common office software
• Patience explaining technical steps in plain language
• Clear written English
• Interest in a technical support career

• Basic networking knowledge
• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study

• Clear performance reviews every quarter
• Weekly one-to-one coaching sessions
• Certificate of completion for internship graduates
• Fully remote work with no commute
• Performance bonus linked to clear targets
• Paid onboarding and structured training

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Oman to apply. The indicative range for this role is 200–500 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.