Junior Systems Support Associate – Junior Level | Saudi Arabia

We are hiring for a remote it support position based in Saudi Arabia. A junior-level position for someone who has covered the basics and now wants to build depth and ownership. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Maintain asset and licence records
• Monitor ticket queues so nothing breaches response targets
• Keep users informed about progress on their request
• Write short how-to guides for recurring issues
• Escalate complex incidents to second-line engineers with full context
• Test fixes before closing a ticket
• Troubleshoot common software, printing and connectivity problems

• Reliable internet and a capable computer
• Solid understanding of Windows and common office software
• Interest in a technical support career
• Patience explaining technical steps in plain language
• Clear written English

• Basic networking knowledge
• Experience with a ticketing tool such as Jira or Freshservice
• Arabic language support
• CompTIA A+, ITIL Foundation or similar study

• Certificate of completion for internship graduates
• Fully remote work with no commute
• Access to online learning subscriptions
• Wellness day each quarter
• Paid onboarding and structured training

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 2,750–6,200 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.