Junior Systems Support Associate – No Experience Required | GCC Remote

We are hiring for a remote it support position based in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). This role is open to candidates with no previous work experience — full training is provided from day one. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Escalate complex incidents to second-line engineers with full context
• Monitor ticket queues so nothing breaches response targets
• Support new-joiner account creation and device setup
• Write short how-to guides for recurring issues
• Guide users through password resets, access issues and basic setup
• Respond to first-line IT tickets and log every step taken

• Clear written English
• Interest in a technical support career
• Solid understanding of Windows and common office software
• Reliable internet and a capable computer
• Patience explaining technical steps in plain language

• Basic networking knowledge
• Arabic language support
• CompTIA A+, ITIL Foundation or similar study

• Access to online learning subscriptions
• Career progression into a mid-level role
• Weekly one-to-one coaching sessions
• Referral bonus scheme
• Friendly, multicultural remote team
• Monthly internet and home-office allowance

You will finish this role with practical, transferable experience and references you can use.

Applications are welcome from residents of any GCC country. The indicative range for this role is 3,000–6,750 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.