Junior Systems Support Associate – No Experience Required | Oman

This is a fully remote it support role you can do from home in Oman. This role is open to candidates with no previous work experience — full training is provided from day one. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Support new-joiner account creation and device setup
• Escalate complex incidents to second-line engineers with full context
• Test fixes before closing a ticket
• Guide users through password resets, access issues and basic setup
• Write short how-to guides for recurring issues

• Clear written English
• Reliable internet and a capable computer
• Solid understanding of Windows and common office software
• Interest in a technical support career

• Basic networking knowledge
• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study

• Equipment stipend for laptop or headset
• Paid onboarding and structured training
• Flexible start times within the Gulf working day
• Career progression into a mid-level role
• Fully remote work with no commute

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Oman to apply. The indicative range for this role is 250–600 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.