Junior Systems Support Associate – No Experience Required | Worldwide Remote

This is a fully remote it support role you can do from home in worldwide, with priority given to Gulf-based applicants. This role is open to candidates with no previous work experience — full training is provided from day one. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Write short how-to guides for recurring issues
• Maintain asset and licence records
• Guide users through password resets, access issues and basic setup
• Escalate complex incidents to second-line engineers with full context
• Respond to first-line IT tickets and log every step taken
• Test fixes before closing a ticket
• Troubleshoot common software, printing and connectivity problems

• Patience explaining technical steps in plain language
• Reliable internet and a capable computer
• Clear written English
• Interest in a technical support career
• Solid understanding of Windows and common office software

• Experience with a ticketing tool such as Jira or Freshservice
• Arabic language support
• CompTIA A+, ITIL Foundation or similar study

• Performance bonus linked to clear targets
• Flexible start times within the Gulf working day
• Equipment stipend for laptop or headset
• Access to online learning subscriptions
• Wellness day each quarter

There is a clear path from this role into a mid-level position as your skills grow.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 3,350–7,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.