Online Customer Support Agent – 0–1 Years | Abha, Saudi Arabia

This is a fully remote customer service role you can do from home in Saudi Arabia (candidates near Abha preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Guide customers through order, delivery and account issues step by step
• Meet daily targets for resolved conversations and satisfaction scores
• Update help-centre answers when you spot outdated information
• Escalate technical or billing problems to the right internal team
• Follow up on open cases until the customer confirms the issue is resolved
• Keep a friendly, professional tone with frustrated customers

• Calm, patient communication style
• Willingness to learn product details during paid training
• Stable internet and a quiet place to take calls
• Comfortable working set shift hours from home
• Basic computer literacy and fast typing
• Ability to handle several conversations at once

• Conversational Arabic
• Experience with Zendesk, Freshdesk or similar tools
• Retail, hospitality or call-centre background

• Friendly, multicultural remote team
• Certificate of completion for internship graduates
• Flexible start times within the Gulf working day
• Career progression into a mid-level role

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 3,600–8,100 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.