Online Customer Support Agent – 0–1 Years | GCC Remote

We are hiring for a remote customer service position based in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Log every interaction in the ticketing system with clear, readable notes
• Verify customer identity before making any account changes
• Answer customer questions over chat, email and phone within agreed response times
• Follow up on open cases until the customer confirms the issue is resolved
• Update help-centre answers when you spot outdated information
• Share recurring complaints with the team so processes can improve

• Comfortable working set shift hours from home
• Clear written and spoken English
• Basic computer literacy and fast typing
• Stable internet and a quiet place to take calls
• Ability to handle several conversations at once
• Willingness to learn product details during paid training

• Retail, hospitality or call-centre background
• Exposure to e-commerce order systems
• Experience with Zendesk, Freshdesk or similar tools
• Conversational Arabic

• Paid onboarding and structured training
• Career progression into a mid-level role
• Fully remote work with no commute
• Weekly one-to-one coaching sessions
• Certificate of completion for internship graduates
• Equipment stipend for laptop or headset

Strong performers are supported to take on more complex work within the first six months.

Applications are welcome from residents of any GCC country. The indicative range for this role is 150–400 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.