Online Customer Support Agent – 0–1 Years | Kuwait City, Kuwait

This remote customer service vacancy is open to candidates in Kuwait (candidates near Kuwait City preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. You will be given written processes, short training sessions and a direct point of contact for questions.

• Meet daily targets for resolved conversations and satisfaction scores
• Answer customer questions over chat, email and phone within agreed response times
• Share recurring complaints with the team so processes can improve
• Update help-centre answers when you spot outdated information
• Follow up on open cases until the customer confirms the issue is resolved

• Willingness to learn product details during paid training
• Clear written and spoken English
• Basic computer literacy and fast typing
• Stable internet and a quiet place to take calls
• Comfortable working set shift hours from home
• Calm, patient communication style

• Familiarity with CSAT and first-response metrics
• Retail, hospitality or call-centre background
• Experience with Zendesk, Freshdesk or similar tools
• Exposure to e-commerce order systems

• Mentorship from an experienced team lead
• Performance bonus linked to clear targets
• Weekly one-to-one coaching sessions
• Referral bonus scheme
• Paid onboarding and structured training

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Kuwait to apply. The indicative range for this role is 250–650 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.