Online Customer Support Agent – 0–1 Years | Qatar

This remote customer service vacancy is open to candidates in Qatar. Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Follow up on open cases until the customer confirms the issue is resolved
• Escalate technical or billing problems to the right internal team
• Share recurring complaints with the team so processes can improve
• Meet daily targets for resolved conversations and satisfaction scores
• Update help-centre answers when you spot outdated information
• Keep a friendly, professional tone with frustrated customers

• Clear written and spoken English
• Ability to handle several conversations at once
• Stable internet and a quiet place to take calls
• Calm, patient communication style

• Retail, hospitality or call-centre background
• Familiarity with CSAT and first-response metrics
• Conversational Arabic

• Career progression into a mid-level role
• Referral bonus scheme
• Friendly, multicultural remote team
• Performance bonus linked to clear targets
• Wellness day each quarter
• Certificate of completion for internship graduates

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Qatar to apply. The indicative range for this role is 4,050–9,000 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.