Online Customer Support Agent – 0–1 Years | Salalah, Oman

This is a fully remote customer service role you can do from home in Oman (candidates near Salalah preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Answer customer questions over chat, email and phone within agreed response times
• Escalate technical or billing problems to the right internal team
• Keep a friendly, professional tone with frustrated customers
• Meet daily targets for resolved conversations and satisfaction scores
• Guide customers through order, delivery and account issues step by step
• Update help-centre answers when you spot outdated information

• Clear written and spoken English
• Willingness to learn product details during paid training
• Comfortable working set shift hours from home
• Ability to handle several conversations at once
• Stable internet and a quiet place to take calls
• Calm, patient communication style

• Experience with Zendesk, Freshdesk or similar tools
• Familiarity with CSAT and first-response metrics
• Retail, hospitality or call-centre background
• Exposure to e-commerce order systems

• Certificate of completion for internship graduates
• Referral bonus scheme
• Monthly internet and home-office allowance
• Weekly one-to-one coaching sessions

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Oman to apply. The indicative range for this role is 300–700 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.