Online Customer Support Agent – 0–1 Years | United Arab Emirates

We are hiring for a remote customer service position based in United Arab Emirates. Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Meet daily targets for resolved conversations and satisfaction scores
• Verify customer identity before making any account changes
• Update help-centre answers when you spot outdated information
• Follow up on open cases until the customer confirms the issue is resolved
• Share recurring complaints with the team so processes can improve

• Calm, patient communication style
• Stable internet and a quiet place to take calls
• Ability to handle several conversations at once
• Clear written and spoken English

• Experience with Zendesk, Freshdesk or similar tools
• Familiarity with CSAT and first-response metrics
• Conversational Arabic
• Retail, hospitality or call-centre background

• Mentorship from an experienced team lead
• Monthly internet and home-office allowance
• Wellness day each quarter
• Paid annual leave and public holidays
• Flexible start times within the Gulf working day
• Fully remote work with no commute

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 2,150–5,100 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.