Online Customer Support Agent – 1–2 Years | Hawalli, Kuwait

A work-from-home customer service opportunity for people living in Kuwait (candidates near Hawalli preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Meet daily targets for resolved conversations and satisfaction scores
• Verify customer identity before making any account changes
• Update help-centre answers when you spot outdated information
• Answer customer questions over chat, email and phone within agreed response times
• Guide customers through order, delivery and account issues step by step
• Follow up on open cases until the customer confirms the issue is resolved
• Keep a friendly, professional tone with frustrated customers

• Willingness to learn product details during paid training
• Ability to handle several conversations at once
• Basic computer literacy and fast typing
• Clear written and spoken English

• Retail, hospitality or call-centre background
• Exposure to e-commerce order systems
• Experience with Zendesk, Freshdesk or similar tools

• Certificate of completion for internship graduates
• Flexible start times within the Gulf working day
• Weekly one-to-one coaching sessions
• Access to online learning subscriptions

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Kuwait to apply. The indicative range for this role is 300–750 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.