Online Customer Support Agent – 1–2 Years | Lusail, Qatar

This is a fully remote customer service role you can do from home in Qatar (candidates near Lusail preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. You will be given written processes, short training sessions and a direct point of contact for questions.

• Log every interaction in the ticketing system with clear, readable notes
• Update help-centre answers when you spot outdated information
• Guide customers through order, delivery and account issues step by step
• Meet daily targets for resolved conversations and satisfaction scores
• Answer customer questions over chat, email and phone within agreed response times

• Comfortable working set shift hours from home
• Willingness to learn product details during paid training
• Basic computer literacy and fast typing
• Calm, patient communication style
• Clear written and spoken English

• Conversational Arabic
• Experience with Zendesk, Freshdesk or similar tools
• Exposure to e-commerce order systems
• Familiarity with CSAT and first-response metrics

• Clear performance reviews every quarter
• Mentorship from an experienced team lead
• Paid onboarding and structured training
• Career progression into a mid-level role
• Weekly one-to-one coaching sessions
• Flexible start times within the Gulf working day

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Qatar to apply. The indicative range for this role is 4,700–10,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.