Online Customer Support Agent – 1–2 Years | Oman

A work-from-home customer service opportunity for people living in Oman. Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Follow up on open cases until the customer confirms the issue is resolved
• Answer customer questions over chat, email and phone within agreed response times
• Keep a friendly, professional tone with frustrated customers
• Update help-centre answers when you spot outdated information
• Verify customer identity before making any account changes

• Ability to handle several conversations at once
• Stable internet and a quiet place to take calls
• Willingness to learn product details during paid training
• Basic computer literacy and fast typing
• Comfortable working set shift hours from home
• Clear written and spoken English

• Conversational Arabic
• Exposure to e-commerce order systems
• Familiarity with CSAT and first-response metrics
• Experience with Zendesk, Freshdesk or similar tools

• Clear performance reviews every quarter
• Paid onboarding and structured training
• Equipment stipend for laptop or headset
• Monthly internet and home-office allowance

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Oman to apply. The indicative range for this role is 350–800 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.