Online Customer Support Agent – 1–2 Years | Tabuk, Saudi Arabia

This remote customer service vacancy is open to candidates in Saudi Arabia (candidates near Tabuk preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. You will be given written processes, short training sessions and a direct point of contact for questions.

• Log every interaction in the ticketing system with clear, readable notes
• Escalate technical or billing problems to the right internal team
• Meet daily targets for resolved conversations and satisfaction scores
• Share recurring complaints with the team so processes can improve
• Update help-centre answers when you spot outdated information
• Verify customer identity before making any account changes

• Basic computer literacy and fast typing
• Stable internet and a quiet place to take calls
• Comfortable working set shift hours from home
• Calm, patient communication style
• Clear written and spoken English

• Conversational Arabic
• Retail, hospitality or call-centre background
• Experience with Zendesk, Freshdesk or similar tools
• Exposure to e-commerce order systems

• Monthly internet and home-office allowance
• Fully remote work with no commute
• Career progression into a mid-level role
• Weekly one-to-one coaching sessions
• Flexible start times within the Gulf working day

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 4,200–9,450 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.