Online Customer Support Agent – Fresh Graduates | Doha, Qatar

We are hiring for a remote customer service position based in Qatar (candidates near Doha preferred). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Escalate technical or billing problems to the right internal team
• Update help-centre answers when you spot outdated information
• Keep a friendly, professional tone with frustrated customers
• Answer customer questions over chat, email and phone within agreed response times
• Follow up on open cases until the customer confirms the issue is resolved

• Willingness to learn product details during paid training
• Calm, patient communication style
• Stable internet and a quiet place to take calls
• Basic computer literacy and fast typing
• Clear written and spoken English

• Conversational Arabic
• Exposure to e-commerce order systems
• Familiarity with CSAT and first-response metrics
• Retail, hospitality or call-centre background

• Monthly internet and home-office allowance
• Access to online learning subscriptions
• Friendly, multicultural remote team
• Equipment stipend for laptop or headset

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Qatar to apply. The indicative range for this role is 3,800–8,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.