Online Customer Support Agent – Fresh Graduates | GCC Remote

This is a fully remote customer service role you can do from home in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Update help-centre answers when you spot outdated information
• Keep a friendly, professional tone with frustrated customers
• Guide customers through order, delivery and account issues step by step
• Log every interaction in the ticketing system with clear, readable notes
• Meet daily targets for resolved conversations and satisfaction scores

• Willingness to learn product details during paid training
• Ability to handle several conversations at once
• Comfortable working set shift hours from home
• Basic computer literacy and fast typing
• Stable internet and a quiet place to take calls
• Clear written and spoken English

• Exposure to e-commerce order systems
• Experience with Zendesk, Freshdesk or similar tools
• Retail, hospitality or call-centre background
• Conversational Arabic

• Weekly one-to-one coaching sessions
• Performance bonus linked to clear targets
• Paid annual leave and public holidays
• Clear performance reviews every quarter
• Paid onboarding and structured training
• Flexible start times within the Gulf working day

You will finish this role with practical, transferable experience and references you can use.

Applications are welcome from residents of any GCC country. The indicative range for this role is 250–650 BHD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.