Online Customer Support Agent – Fresh Graduates | Hawalli, Kuwait

We are hiring for a remote customer service position based in Kuwait (candidates near Hawalli preferred). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Escalate technical or billing problems to the right internal team
• Follow up on open cases until the customer confirms the issue is resolved
• Meet daily targets for resolved conversations and satisfaction scores
• Guide customers through order, delivery and account issues step by step
• Keep a friendly, professional tone with frustrated customers
• Update help-centre answers when you spot outdated information
• Answer customer questions over chat, email and phone within agreed response times

• Calm, patient communication style
• Ability to handle several conversations at once
• Clear written and spoken English
• Comfortable working set shift hours from home
• Willingness to learn product details during paid training

• Conversational Arabic
• Retail, hospitality or call-centre background
• Experience with Zendesk, Freshdesk or similar tools

• Paid annual leave and public holidays
• Equipment stipend for laptop or headset
• Career progression into a mid-level role
• Fully remote work with no commute
• Performance bonus linked to clear targets
• Monthly internet and home-office allowance

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Kuwait to apply. The indicative range for this role is 250–600 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.