Online Customer Support Agent – Fresh Graduates | Manama, Bahrain

We are hiring for a remote customer service position based in Bahrain (candidates near Manama preferred). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Log every interaction in the ticketing system with clear, readable notes
• Escalate technical or billing problems to the right internal team
• Verify customer identity before making any account changes
• Share recurring complaints with the team so processes can improve
• Follow up on open cases until the customer confirms the issue is resolved
• Update help-centre answers when you spot outdated information

• Calm, patient communication style
• Ability to handle several conversations at once
• Comfortable working set shift hours from home
• Clear written and spoken English

• Retail, hospitality or call-centre background
• Experience with Zendesk, Freshdesk or similar tools
• Exposure to e-commerce order systems
• Familiarity with CSAT and first-response metrics

• Friendly, multicultural remote team
• Equipment stipend for laptop or headset
• Clear performance reviews every quarter
• Performance bonus linked to clear targets
• Paid annual leave and public holidays

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Bahrain to apply. The indicative range for this role is 250–650 BHD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.