Online Customer Support Agent – Fresh Graduates | Saudi Arabia

A work-from-home customer service opportunity for people living in Saudi Arabia. We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. You will be given written processes, short training sessions and a direct point of contact for questions.

• Guide customers through order, delivery and account issues step by step
• Keep a friendly, professional tone with frustrated customers
• Verify customer identity before making any account changes
• Share recurring complaints with the team so processes can improve
• Log every interaction in the ticketing system with clear, readable notes

• Stable internet and a quiet place to take calls
• Calm, patient communication style
• Ability to handle several conversations at once
• Clear written and spoken English

• Familiarity with CSAT and first-response metrics
• Exposure to e-commerce order systems
• Experience with Zendesk, Freshdesk or similar tools
• Retail, hospitality or call-centre background

• Mentorship from an experienced team lead
• Referral bonus scheme
• Fully remote work with no commute
• Paid annual leave and public holidays

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 3,400–7,650 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.