Online Customer Support Agent – Fresh Graduates | United Arab Emirates

This is a fully remote customer service role you can do from home in United Arab Emirates. We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Meet daily targets for resolved conversations and satisfaction scores
• Share recurring complaints with the team so processes can improve
• Follow up on open cases until the customer confirms the issue is resolved
• Guide customers through order, delivery and account issues step by step
• Answer customer questions over chat, email and phone within agreed response times

• Basic computer literacy and fast typing
• Comfortable working set shift hours from home
• Stable internet and a quiet place to take calls
• Willingness to learn product details during paid training
• Calm, patient communication style

• Familiarity with CSAT and first-response metrics
• Exposure to e-commerce order systems
• Conversational Arabic

• Monthly internet and home-office allowance
• Fully remote work with no commute
• Clear performance reviews every quarter
• Paid annual leave and public holidays
• Paid onboarding and structured training

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 3,400–8,050 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.