Online Customer Support Agent – Internship | Ahmadi, Kuwait

We are hiring for a remote customer service position based in Kuwait (candidates near Ahmadi preferred). This is a structured internship designed to give students and recent graduates supervised, hands-on experience. You will be given written processes, short training sessions and a direct point of contact for questions.

• Log every interaction in the ticketing system with clear, readable notes
• Verify customer identity before making any account changes
• Escalate technical or billing problems to the right internal team
• Answer customer questions over chat, email and phone within agreed response times
• Guide customers through order, delivery and account issues step by step
• Meet daily targets for resolved conversations and satisfaction scores

• Ability to handle several conversations at once
• Calm, patient communication style
• Basic computer literacy and fast typing
• Stable internet and a quiet place to take calls
• Willingness to learn product details during paid training
• Comfortable working set shift hours from home
• Currently studying or graduated within the last two years

• Familiarity with CSAT and first-response metrics
• Experience with Zendesk, Freshdesk or similar tools
• Conversational Arabic
• Retail, hospitality or call-centre background

• Equipment stipend for laptop or headset
• Friendly, multicultural remote team
• Access to online learning subscriptions
• Monthly internet and home-office allowance
• Flexible start times within the Gulf working day
• Referral bonus scheme

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Kuwait to apply. The indicative range for this role is 120–200 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.