Online Customer Support Agent – Internship | Al Wakrah, Qatar

This remote customer service vacancy is open to candidates in Qatar (candidates near Al Wakrah preferred). This is a structured internship designed to give students and recent graduates supervised, hands-on experience. You will be given written processes, short training sessions and a direct point of contact for questions.

• Update help-centre answers when you spot outdated information
• Verify customer identity before making any account changes
• Guide customers through order, delivery and account issues step by step
• Keep a friendly, professional tone with frustrated customers
• Answer customer questions over chat, email and phone within agreed response times
• Meet daily targets for resolved conversations and satisfaction scores
• Share recurring complaints with the team so processes can improve

• Clear written and spoken English
• Stable internet and a quiet place to take calls
• Calm, patient communication style
• Comfortable working set shift hours from home
• Basic computer literacy and fast typing
• Willingness to learn product details during paid training
• Currently studying or graduated within the last two years

• Exposure to e-commerce order systems
• Experience with Zendesk, Freshdesk or similar tools
• Retail, hospitality or call-centre background

• Paid annual leave and public holidays
• Weekly one-to-one coaching sessions
• Paid onboarding and structured training
• Mentorship from an experienced team lead
• Referral bonus scheme

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Qatar to apply. The indicative range for this role is 1,450–3,300 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.