Online Customer Support Agent – Internship | Ras Al Khaimah, United Arab Emirates

A work-from-home customer service opportunity for people living in United Arab Emirates (candidates near Ras Al Khaimah preferred). This is a structured internship designed to give students and recent graduates supervised, hands-on experience. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Answer customer questions over chat, email and phone within agreed response times
• Guide customers through order, delivery and account issues step by step
• Verify customer identity before making any account changes
• Keep a friendly, professional tone with frustrated customers
• Follow up on open cases until the customer confirms the issue is resolved

• Stable internet and a quiet place to take calls
• Ability to handle several conversations at once
• Clear written and spoken English
• Basic computer literacy and fast typing
• Comfortable working set shift hours from home
• Currently studying or graduated within the last two years

• Experience with Zendesk, Freshdesk or similar tools
• Familiarity with CSAT and first-response metrics
• Conversational Arabic

• Certificate of completion for internship graduates
• Performance bonus linked to clear targets
• Weekly one-to-one coaching sessions
• Career progression into a mid-level role

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 1,300–3,100 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.