Online Customer Support Agent – Internship | Saudi Arabia

This is a fully remote customer service role you can do from home in Saudi Arabia. This is a structured internship designed to give students and recent graduates supervised, hands-on experience. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Guide customers through order, delivery and account issues step by step
• Log every interaction in the ticketing system with clear, readable notes
• Share recurring complaints with the team so processes can improve
• Update help-centre answers when you spot outdated information
• Meet daily targets for resolved conversations and satisfaction scores

• Basic computer literacy and fast typing
• Calm, patient communication style
• Comfortable working set shift hours from home
• Ability to handle several conversations at once
• Clear written and spoken English
• Willingness to learn product details during paid training
• Currently studying or graduated within the last two years

• Experience with Zendesk, Freshdesk or similar tools
• Conversational Arabic
• Familiarity with CSAT and first-response metrics
• Retail, hospitality or call-centre background

• Flexible start times within the Gulf working day
• Friendly, multicultural remote team
• Career progression into a mid-level role
• Paid annual leave and public holidays

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 1,300–2,950 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.