Online Customer Support Agent – Internship | Worldwide Remote

We are hiring for a remote customer service position based in worldwide, with priority given to Gulf-based applicants. This is a structured internship designed to give students and recent graduates supervised, hands-on experience. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Meet daily targets for resolved conversations and satisfaction scores
• Answer customer questions over chat, email and phone within agreed response times
• Guide customers through order, delivery and account issues step by step
• Follow up on open cases until the customer confirms the issue is resolved
• Update help-centre answers when you spot outdated information
• Log every interaction in the ticketing system with clear, readable notes

• Clear written and spoken English
• Willingness to learn product details during paid training
• Comfortable working set shift hours from home
• Ability to handle several conversations at once
• Basic computer literacy and fast typing
• Currently studying or graduated within the last two years

• Familiarity with CSAT and first-response metrics
• Conversational Arabic
• Experience with Zendesk, Freshdesk or similar tools

• Career progression into a mid-level role
• Monthly internet and home-office allowance
• Access to online learning subscriptions
• Referral bonus scheme
• Performance bonus linked to clear targets

You will finish this role with practical, transferable experience and references you can use.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 120–200 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.