Online Customer Support Agent – Junior Level | Abha, Saudi Arabia

A work-from-home customer service opportunity for people living in Saudi Arabia (candidates near Abha preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Guide customers through order, delivery and account issues step by step
• Meet daily targets for resolved conversations and satisfaction scores
• Escalate technical or billing problems to the right internal team
• Follow up on open cases until the customer confirms the issue is resolved
• Verify customer identity before making any account changes
• Keep a friendly, professional tone with frustrated customers

• Stable internet and a quiet place to take calls
• Willingness to learn product details during paid training
• Basic computer literacy and fast typing
• Ability to handle several conversations at once
• Clear written and spoken English

• Retail, hospitality or call-centre background
• Exposure to e-commerce order systems
• Familiarity with CSAT and first-response metrics
• Experience with Zendesk, Freshdesk or similar tools

• Equipment stipend for laptop or headset
• Flexible start times within the Gulf working day
• Mentorship from an experienced team lead
• Friendly, multicultural remote team
• Referral bonus scheme

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 4,600–10,350 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.