Online Customer Support Agent – Junior Level | GCC Remote

We are hiring for a remote customer service position based in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Verify customer identity before making any account changes
• Answer customer questions over chat, email and phone within agreed response times
• Meet daily targets for resolved conversations and satisfaction scores
• Log every interaction in the ticketing system with clear, readable notes
• Update help-centre answers when you spot outdated information
• Share recurring complaints with the team so processes can improve
• Follow up on open cases until the customer confirms the issue is resolved

• Willingness to learn product details during paid training
• Clear written and spoken English
• Comfortable working set shift hours from home
• Basic computer literacy and fast typing
• Stable internet and a quiet place to take calls

• Exposure to e-commerce order systems
• Familiarity with CSAT and first-response metrics
• Conversational Arabic
• Experience with Zendesk, Freshdesk or similar tools

• Career progression into a mid-level role
• Fully remote work with no commute
• Mentorship from an experienced team lead
• Paid onboarding and structured training

There is a clear path from this role into a mid-level position as your skills grow.

Applications are welcome from residents of any GCC country. The indicative range for this role is 400–900 BHD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.